Return/Refund Policy - Custom Collagen
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Return/Refund Policy

Custom Collagen Inc. stands behind the quality of everything we sell and we hope you are happy with the product(s) you have received. If you are unsatisfied for any reason, you may return your product(s) to our Addison, IL facility.

 

Products that were purchased from a 3rd party or re-seller must be returned to those locations.

 

We offer a 100% money back guarantee on products that are returned within 14 days of purchase.

 

Returns are accepted after the 14-day money back guarantee period and the refund amount will be determined at the time of the return.

 

A return authorization number and return shipping label will be issued by a customer service representative.

 

You must have an original receipt to complete your return. Custom product sales are final and are not eligible for returns.

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